Contact 2017-07-27T16:26:32+00:00
WE ARE HERE TO HELP
F.A.Q.s
Can I use Ambrosa in coloured hair? 2017-07-27T08:12:29+00:00

Absolutely! Ambrosa can be used for all types of hair.

How can I track my order? 2017-08-22T14:41:06+00:00

As soon as your order is shipped you will receive a tracking number. All shipments are followed and can be traced by their tracking number. You can track your order here .

Is it safe to order online from your website? 2017-07-27T08:09:58+00:00

Our website is fully secured and tested. Our technicians are working to keep our website safe and secured by using the latest security technology. We do not store any credit card details nor do we share your personal information with any third party.

How can I contact you? 2017-07-27T08:08:17+00:00

We are happy to help with all your requests and questions. Simply email us at info@vsvm.eu.

What payment methods does VSVM accept? 2017-07-27T08:06:51+00:00

Currently we accept Credit Card Payments, PayPal and account deposit. If you would like to arrange payment via a different method, we are happy to help you if possible with your request. Please contact are team at info@vsvm.eu  .

Do you wish VSVM to deliver outside EU? 2017-07-27T08:05:58+00:00

Please don’t hesitate to tell our staff where you are located at info@vsvm.eu and maybe we can arrange an international shipment for you.

Does VSVM deliver worldwide? 2017-08-01T09:29:18+00:00

We ship all over European Union, Europe and Turkey. We are in the process for worldwide delivery.

 

When will my order arrive? 2017-07-26T16:46:10+00:00

Shipping time is between 1 to 5 working days. Please allow some extra time during bank holidays.

Will I have to pay any duties and taxes on top of my order? 2017-08-01T09:23:59+00:00

Orders within the EU do not incur any additional fees. However , for all countries that are eligible for import customs, duties and taxes  the customer is liable to pay for them. VSVM does not have any control for any of the import customs, duties and taxes levied by the country your order is being shipped to. VSVM is not aware of  the costs you might have to pay according to your country. Please be advised by your local  tax offices if you are not aware of the charges you might be applied to.

 

What if the item I receive is damaged? 2017-07-26T16:43:42+00:00

We inspect every item sold and ensure to have the highest quality.However, in case you have a concern with a damaged item, please let us know at info@vsvm.eu so we can help you as soon as possible with the matter.

How much does delivery cost? 2017-07-26T16:42:10+00:00

Shipping depends on your postal code and country.  We ship all over Europe.

If you didn’t find what you’ re looking for our Customer Service Department is at your complete disposal for any questions