Terms and Conditions 2017-07-27T13:39:22+00:00

TERMS AND CONDITIONS

These terms apply to users of www.vsvm.eu. They will be valid for all your future transactions with VSVM company and visits to www.vsvm.eu and all sub-domains. These conditions apply to sales of cosmetics or other products by www.vsvm.eu to private individuals. This website is directed exclusively to private individuals. The conditions of sales mentioned hereafter concern only www.vsvm.eu and are not related to any other conditions which are applied in stores. VSVM  reserves the right to revise these terms and conditions. The date of the latest update is found at the end of the Terms and Conditions. Users are responsible for keeping themselves updated with such changes.

 

DEFINITIONS

VSVM: is an individual enterprise running under the name VASAKOU SPYRIDOULA/VSVM based in Athens, Greece, established under Greek Law and registered in Athens Chamber of Commerce and Industry, trading under the name “VSVM”.

Website: www.vsvm.eu and all sub-domains.

Product(s): the product(s) as offered on the site.

 

DISCLAIMER

We do not guarantee that all the items available at the www.vsvm.eu online shop are in stock at the time of your order. In case we are out of stock of any items in your order we will contact you by phone or by e-mail. VSVM  cannot warrant that the content of www.vsvm.eu is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. VSVM  may at any time change the content of the site and the items available in the product range. Though VSVM  strives to always display the correct texts, images and pricing in the site and web shop, errors may occur. If you have been charged the wrong amount when shopping from the web shop, we will give you the option of placing a new order with the correct price or canceling your order. If we are unable to get in touch with you, your order will be automatically cancelled. VSVM  cannot be held responsible for any damage caused from using the site or not being able to use the site. VSVM cannot guarantee a problem-free, uninterrupted and secure access to the web site.

COPYRIGHT PERMISSION NOTICE

Copyright (including without limitation, the trademarks of VSVM and AMBROSA, logos, graphics, text, photos, designs, logos, icons, images data and software) provided in this web site are owned by or licensed to VSVM and its affiliates. VSVM may in the Terms and Conditions be referred to as ‘us’ or ‘we’. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, retransmit or otherwise distribute the material to others without prior written consent from VSVM. You may not modify the material in any way, without the prior written permission from VSVM. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied. For press inquiries, please contact info@vsvm.eu.

 

TRADEMARKS

Our trade marks include (amongst others) the VSVM and AMBROSA name, logo and labels. These trademarks may be used or registered in more than one country and your use of this web site does not grant you any rights to use our trade marks.

SECURITY

VSVM uses Secure Socket Layers (SSL), the industry standard in transferring information to process your orders.

COOKIES

www.vsvm.eu uses cookies in order to improve your experience on the site. The cookie identifies your computer and allows the site to remember your personal settings. Cookies are also used for statistical purposes.

LINKS

www.vsvm.eu may contain links to other websites beyond our control. We cannot be held responsible for content or privacy policies of such sites.

VIOLATION OF RULES

VSVM reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password protected areas of the site may be subject to prosecution.

PAYMENT AND PRICES

We accept payments by PayPal, Visa, MasterCard. The full amount will be charged straight ahead on the time of your payment. Please view Shipping below for shipping charges. Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information. VSVM does not keep its customers’ payment card details.

SHIPPING

Shipping costs depend on your postal code and country. You will be aware of the shipping costs once you insert your address on your cart. Shipping costs will defer when you order more than one product. Delivery time may vary depending on your location. Once your product(s) is/are dispatched, you will receive an email with a unique tracking number to follow your parcel. All shipments are sent securely with track and trace. For any questions concerning shipping please contact info@vsvm.eu.

EXCHANGES AND RETURNS

During 14 days following the delivery of your order, you may request the refund of items, which you must return to us in unused condition accompanied by the original invoice. If you wish a return, you have to send an email to info@vsvm.eu within the 14-day period after the delivery, informing VSVM about your request and the reason of your return including in your email the following information: order number, full name, delivery address, email address, phone number. The customer must bear the costs for shipping the product(s) to VSVM company. The customer is responsible for the chosen shipping method of the returns. The responsibility of the product(s) will transfer to VSVM once VSVM has received the product(s). This means that VSVM cannot be held responsible for any returns which are lost/or damaged in the mail when being returned.

Returns will only be accepted if labels and original packaging are fully intact and in a resellable condition. Online Store cannot accept returns where labels have been removed or product(s) opened. In the case of a product(s) broken during transportation, please send a photo immediately at  info@vsvm.eu.  Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card. You will be refunded for the whole amount paid solely for the product(s) of the site at the time purchased. Note that additional duties and/or taxes will not be refunded. All exchanges are subject to availability. Faulty items will be replaced by the same type of product, subject to availability. Refunds for faulty items can be made within the 14-day period following delivery. Returns can only be made as described in VSVM Online Store’s instructions and VSVM Terms and Conditions. Items cannot be exchanged or refunded at our stores.

FORCE MAJEURE

In case of Force Majeure, VSVM’s obligations are rendered null and void. The contract between you and VSVM  can in such cases be partially or fully terminated by yourself or by VSVM . A Force Majeure is defined as event of war, civil war, revolution, riot, governmental measures, strike lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. VSVM will under such circumstances do all we can to solve the matter for our customers as soon and entirely as possible.